contact centre

Customers now prefer messaging!

Phone is the new fax and messaging is the new phone!

This shift is happening fast and it is going to have a massive impact on the processes, procedures and tools contact centers need.

Traditional tools are no longer good enough!

Message enabling your contact centre requires specialized tools.

VoyagerNetz Engage was developed with contact centers in mind! We cover supervisor roles, auto-responses, pre-created standard messages, multi-channel and much more.

Coaching in a virtual world is tough!

To be able to virtually coach and guide remote teams supervisors need the right tools!

VoyagerNetz Engage allow supervisors to follow along in real time while conversations are taking place - they will be notified of important events on conversations they are following.

Streamlined teamwork

Bring your team together around a conversation

Every customer conversation becomes a space where the right team-members can be added and side-conversations can take place to help the customer as fast and efficient as possible.

Security

We utilize the industry's best security systems for authentication and authorization

Our highest priority is the protection of your information, and we will not compromise on security.

Performance at scale!

With communication technology performance is critical!

VoyagerNetz Engage is able to instantly access data even at enormous scale. Scalability and speed is very important to us and we know that milliseconds matter when it comes to communication technology.

It's all about the experience!

Our ultimate focus is on helping you provide customers with an amazing experience.

At VoyagerNetz our core focus and passion is on providing technologies to help our customers deliver amazing customer experiences.