A very insightful study by JD Power showing that consumers now prefer to ask questions and get support through messaging channels. This creates a challenge for traditional phone based contact centres - VoyagerNetz can help your contact centre embrace multi-channel conversational messaging.
VoyagerNetz Engage allow supervisors to follow along in real time while conversations are taking place - they will be notified of important events on conversations they are following.
We will be happy to share our insight and expertise on how you can implement messaging in your Contact Centre. Message us at +1 708-797-9681 to get in touch.